Hire digital agents to fix real business problems
Easy way for growth-led companies to adopt technology
Digital Acceleration Program
DXP is an execution-first digital acceleration program where Digital Agents solve real business problems through automation, supported by Kabel’s systems and playbooks, in collaboration with SME Association of Malaysia.
Why growth-led companies hire digital agents
Digitalisation without disruption
Predictable cost and timeline
Supervised talent by mentor
Weekly visibility into real outcomes
What digital agents can execute
The Problem
Staff spend hours copying data between WhatsApp, Excel, email, and internal tools. Errors happen, and work slows as volume grows.
The Solution
Digital agents automate handoffs between systems and redesign workflows to remove repetitive manual steps.
Measurable Outcome
- Save 10 to 20 hours/week of manual work
- Lower headcount pressure
- Fewer human errors
- Faster turnaround time
The Problem
Business data is scattered across tools. Reports are manual, delayed, or ignored.
The Solution
Digital agents centralise key metrics into live dashboards and automate recurring reports.
Measurable Outcome
- Save 70 – 90% time spent preparing reports
- Faster management decisions
- Clear accountability across teams
The Problem
Leads come in, but follow-ups are inconsistent. No clear view of pipeline or conversion.
The Solution
Digital agents build CRM pipelines, lead tracking, and follow-up workflows.
Measurable Outcome
- 15–30% improvement in lead-to-enquiry conversion
- Fewer missed follow-ups
- Better visibility on sales performance
The Problem
Marketing spend continues, but SMEs don’t know which channels drive paying customers.
The Solution
Digital agents set up tracking from traffic → lead → enquiry → sale, with one dashboard.
Measurable Outcome
- 10–25% improvement in campaign conversion efficiency
- Reduced wasted ad spend
- Clear basis for scaling or cutting campaigns
The Problem
Customers drop off during onboarding or checkout because they don’t understand how the product or process works. Internal teams debate changes without evidence.
The Solution
Digital agents design user flows and clickable prototypes to test onboarding, navigation, or checkout before building.
Measurable Outcome
- 10 – 25% improvement in onboarding or checkout completion
- Reduced customer confusion
- Fewer support tickets
- Less rework during development
The Problem
Posting is inconsistent, engagement is unclear, and content planning takes too much time each week.
The Solution
Digital agents automate content and posting systems, with basic engagement tracking.
Measurable Outcome
- 2× faster content turnaround time
- Consistent posting without extra headcount
- Clear view of what content drives engagement
The Problem
Customers repeatedly ask the same questions about pricing, availability, or processes. Staff spend time answering instead of closing sales or solving real issues.
The Solution
Digital agents implement chatbots or automated FAQs using existing business information.
Measurable Outcome
- 30 – 50% reduction in repetitive customer enquiries
- Faster response times
- Improved customer satisfaction
- Lower support workload
The Problem
Pricing, features, and positioning are decided based on assumptions. Sales teams struggle to justify value to customers.
The Solution
Digital agents compile structured competitor benchmarking, pricing analysis, and positioning comparisons.
Measurable Outcome
- 10–20% faster sales cycles due to clearer positioning
- Fewer pricing objections
- More confident sales conversations
The Problem
Small technical issues, broken tools, or manual workarounds slow the team down and create hidden operational risk.
The Solution
Digital agents fix internal tools, streamline systems, and improve technical support workflows.
Measurable Outcome
- Reduced downtime and task delays
- Less dependency on ad-hoc vendors
- More stable daily operations
How digital agent engagement works
Step 1 : Select a problem
- You identify one clear business challenge that needs solving and expected outcome
Step 2 : Get matched with Digital Agents
- Kabel sources and assigns digital agents to your project
Step 3 : Project Execution in 3 months
- Weekly check-ins with the company and mentor keep the project on track with clear, measurable deliverables.
Step 4 : Real outcomes delivered
- You get practical digital adoption, improved processes, and increased capacity.
Frequently asked questions (FAQ)
What exactly will get done?
One clearly defined business outcome, agreed upfront.
Examples include an automated workflow, a working dashboard, a chatbot, or a digitised process.
How fast will I see progress?
Each DXP project runs for 10 weeks. Within the first month, you’ll see a proposed solution. The final, usable outcome is delivered by Week 10.
- Week 1–3: Confirm problem and outcome, propose solution, planning and provide access
- Week 4–8: Build, test, and refine the solution
- Week 9–10: Final output, handover, and close.
How much time will my team spend?
Minimal. Usually 30–60 minutes per week for short check-ins and clarifications.
Do I need to manage or train the team?
No. You provide business context and decisions only.
Kabel mentors and supervises the team weekly, tracks progress, and steps in if issues arise.
What if progress slows down or someone drops out?
Progress is checked weekly.
If a digital agent disengages or underperforms, Kabel prioritises continuity and replaces them where feasible.
What happens after the 10 weeks?
The project ends cleanly.
You receive the final output, documentation, and full handover.
Is there ongoing maintenance after DXP?
Ongoing maintenance is not included.
Each DXP ends with a clear handover:
- documentation on how the system works
- access to tools and files
- guidance on how it can be maintained internally
How much does DXP cost?
RM8,000 per project, paid upfront.
Includes:
Team assignment and supervision
Execution and delivery
Weekly updates and reviews
Documentation and handover
Does NOT include:
- Monthly subscription of softwares
Unlimited changes or new features
Ongoing support after the project ends
Can I hire the Digital Agents after?
Yes. DXP allows you to observe real work before deciding whether to hire.
Who owns the final output?
All outputs created during DXP belong to your company.
How is our data handled?
Access is limited to what’s needed to do the work.
Everything is used strictly within the agreed scope and handed back at the end.