Become a Digital Agent
Work part-time on real company problems, sharpen digital skills, and build a portfolio backed by real outcomes in 3 months.
Digital Acceleration Program
DXP is a career accelerator where Digital Agents help companies solve real business problems through automation, endorsed by SME Association of Malaysia.
Why become a digital agent
Gain work experience while studying
Sharpen job-ready digital skills
Earn RM3,000 per project team
Get a certificate and portfolio proof
Real company problems you'll solve
The Problem
Staff spend hours copying data between WhatsApp, Excel, email, and internal tools. Errors happen, and work slows as volume grows.
The Solution
Digital agents automate handoffs between systems and redesign workflows to remove repetitive manual steps.
Measurable Outcome
- Save 10 to 20 hours/week of manual work
- Lower headcount pressure
- Fewer human errors
- Faster turnaround time
Skills You'll Learn
Workflow design, automation logic, business problem-solving, documentation & handover
The Problem
Business data is scattered across tools. Reports are manual, delayed, or ignored.
The Solution
Digital agents centralise key metrics into live dashboards and automate recurring reports.
Measurable Outcome
- Save 70 – 90% time spent preparing reports
- Faster management decisions
- Clear accountability across teams
Skills You'll Learn
Data analytics, dashboard design, KPI tracking, insight communication
The Problem
Leads come in, but follow-ups are inconsistent. No clear view of pipeline or conversion.
The Solution
Digital agents build CRM pipelines, lead tracking, and follow-up workflows.
Measurable Outcome
- 15 – 30% improvement in lead-to-enquiry conversion
- Fewer missed follow-ups
- Better visibility on sales performance
Skills You'll Learn
CRM setup, sales process mapping, data organisation, system optimisation
The Problem
Marketing spend continues, but SMEs don’t know which channels drive paying customers.
The Solution
Digital agents set up tracking from traffic → lead → enquiry → sale, with one dashboard.
Measurable Outcome
- 10 – 25% improvement in campaign conversion efficiency
- Reduced wasted ad spend
- Clear basis for scaling or cutting campaigns
Skills You'll Learn
Campaign planning, funnel tracking, performance analysis, marketing automation
The Problem
Customers drop off during onboarding or checkout because they don’t understand how the product or process works. Internal teams debate changes without evidence.
The Solution
Digital agents design user flows and clickable prototypes to test onboarding, navigation, or checkout before building.
Measurable Outcome
- 10 – 25% improvement in onboarding or checkout completion
- Reduced customer confusion
- Fewer support tickets
- Less rework during development
Skills You'll Learn
User research, wireframing, prototyping, usability testing
The Problem
Posting is inconsistent, engagement is unclear, and content planning takes too much time each week.
The Solution
Digital agents automate content and posting systems, with basic engagement tracking.
Measurable Outcome
- 2× faster content turnaround time
- Consistent posting without extra headcount
- Clear view of what content drives engagement
Skills You'll Learn
Content planning, audience analysis, platform optimisation, performance tracking
The Problem
Customers repeatedly ask the same questions about pricing, availability, or processes. Staff spend time answering instead of closing sales or solving real issues.
The Solution
Digital agents implement chatbots or automated FAQs using existing business information.
Measurable Outcome
- 30 – 50% reduction in repetitive customer enquiries
- Faster response times
- Improved customer satisfaction
- Lower support workload
Skills You'll Learn
Conversation design, user journey mapping, logic flows, CX optimisation
The Problem
Pricing, features, and positioning are decided based on assumptions. Sales teams struggle to justify value to customers.
The Solution
Digital agents compile structured competitor benchmarking, pricing analysis, and positioning comparisons.
Measurable Outcome
- 10–20% faster sales cycles due to clearer positioning
- Fewer pricing objections
- More confident sales conversations
Skills You'll Learn
System thinking, tool evaluation, technical documentation, implementation support
The Problem
Small technical issues, broken tools, or manual workarounds slow the team down and create hidden operational risk.
The Solution
Digital agents fix internal tools, streamline systems, and improve technical support workflows.
Measurable Outcome
- Reduced downtime and task delays
- Less dependency on ad-hoc vendors
- More stable daily operations
Skills You'll Learn
Campaign planning, funnel tracking, performance analysis, marketing automation
How DXP works
Step 1 : Sign up for DXP
- Sign up to receive DXP problem statements.
Step 2 : Get matched to companies
- Choose to participate in any 48-hour challenge based on your interest and availability.
- Shortlisted candidates are interviewed before matching.
Step 3 : Project Execution in 3 months
- Matched Digital Agents work part-time on a 3-month project with the company, supported by weekly mentor check-ins and clear deliverables.
Step 4 : Real outcomes delivered
- You gain documented work, experience, and a portfolio you can talk about confidently.